Terms and Conditions

Disclaimer

These terms and conditions (Terms) contain the terms under which you may access this website and purchase an item advertised on this website. You agree to be bound by these Terms. Bloomex may amend these Terms from time to time, and any amendment will become effective immediately. Your continued use of this website after any amendment by Bloomex constitutes an agreement to abide by and be bound by these Terms, as amended.

DELIVERY POLICY

Standard delivery fee (Next Day) is $14.95. Same Day is available with a $5.00 surcharge ($19.95). Cut-off for Same Day Delviery is 1:00 pm Auckland time. 

The order cut-off time for Next Day Delivery is 4 pm in the delivery location on the day prior to delivery. If you place your order after 4 pm (in the delivery location), we cannot guarantee that delivery will occur on the next day.

Please note that there are some locations due to their remoteness that cannot be guaranteed for next day delivery. We will notify you at the time of your purchase (if this is during normal business hours) if we think that we will be unable to deliver your order by as requested.

When we deliver

Delivery times will depend on your location. Generally, deliveries occur:

• Monday to Saturday: 8 am – 5 pm (9 pm for residential addresses)
• Sunday: no deliveries (other than on Valentine’s Day and Mother's Day)

We do not deliver on public holidays, excluding Valentine’s Day and Mother's Day.

Sometimes there are delays beyond our control. Flat tires, traffic jams, or bad weather can cause delays. If you request a specific time of delivery, we will make every effort (but do not guarantee) to deliver at the requested time.

Delivery instructions

Our couriers do not call prior to delivery. Please ensure the recipient is home to receive the items.

Where the intended recipient is not at the delivery address, our couriers will leave the item in accordance with your instructions or otherwise in a secure location if one is available at the delivery address.

If no person is present to accept the flowers at the specified location, our driver would act at his or her discretion based on weather conditions, safety, security, etc.

Where a secure location is not available, our couriers will leave a note advising the recipient to contact Bloomex to arrange for redelivery. We may charge you $14.95 for the cost of redelivery, but will seek your authority prior to charging this fee to you.

If you provide us with an incorrect delivery address, you must pay $14.95 for the redelivery of your order to the correct address. We may also charge you for the cost of new flowers if we need to replace the original flowers.

High volume days

The cutoff and delivery time parameters do not apply to busy floral events, including (but not limited to) Mother's Day, Valentine's Day, and Christmas Day. Please check our website for expected delivery times on those days and make sure to place orders in advance to ensure timely delivery.

Delivery date

The selected delivery date is the approximate date of arrival. Sometimes, logistics, traffic, distance, and weather conditions can cause delays. We cannot guarantee the exact delivery date and specific time.

ALCOHOL POLICY (currently not applicable)

You must be 18 years or older to purchase any alcoholic products from us. If you are purchasing an alcoholic product, you warrant to Bloomex that you are 18 years or older and that the recipient of the product is 18 years or older. Bloomex will not be liable if any underage person purchases or receives an alcoholic product. You indemnify Bloomex for any loss or damage suffered by Bloomex for a breach by you of this warranty.

ORDER AND CANCELLATION POLICY

Our business hours are 8 am to 4 pm Monday to Friday.

However, if you place an order for next-day delivery, it cannot be amended or cancelled.

Order Information Changes

Please double-check all the information in your order to ensure it is correct.

All changes and updates to the order must be done within 1 hour of placing the order.

A $10 administration fee may apply for any changes and updates requested after this 1-hour period.

Order Cancellations

You may cancel your order. Cancellation fees will apply:

• $25 if cancelled 24 hours after placing your order, 36 hours or more before delivery.
• The total cost of the flowers if cancelled 24 hours after placing your order, 36 hours or less before delivery.

Unfortunately, we are unable to cancel or change orders that are already prepared or are with our courier for delivery.

REFUND POLICY

We understand the importance of on-time delivery, fresh flowers, and the happiness that they will bring.

If you are unhappy with an experience that you have with us, please email wecare@bloomex.co.nz with your order number, a photo of the products as delivered, and the nature of your concern. Due to the perishable nature of our products, we only consider complaints regarding quality up to 3 days following the delivery date. Our trained customer care staff will review your information and respond to you within 24–48 hours.

We stand by our products. For approved quality issues, we will resend the product, offer a replacement product to value, or provide a store credit to product value. It is not normally policy to refund the price of the product. However, as every customer and gift is individual, solutions will be determined on a case-by-case basis.

Dissatisfied with the Quality of the Flowers

Our flowers come fresh from the growers and are always fresh and beautiful. If you received damaged flowers, please send a picture of the received arrangement to wecare@bloomex.co.nz with the order number in the subject line within 7 days of arrival. We will be happy to resend a new product free of charge.

CORPORATE ORDERS - INVOICING:

For Corporate Partners who have agreed to receive monthly invoicing from Bloomex by clicking "Submit Order," you agree to pay the total amount invoiced upon receipt. Failure to remit payment or abuse of Corporate discounts will result in the termination of account(s); you will still be responsible for the total payment invoiced by Bloomex at that time should account termination occur.